DOOR BELL CAMERA TROUBLESHOOTING
FACTORY RESET & INSTALLATION
If your doorbell is currently installed and stopped working due to change of internet, changed wifi password or simply was disconnected from the internet for any reason ?
Follow the steps below to factory reset your device:
First you need to delete the device from your alarm.com account or if you have it on a Skybell HD account…
For Alarm.com simply log into your account through the website at www.alarm.com login with username and password.
Click on VIDEO then click on SETTINGS then click on VIDEO DEVICE INFO
If you have more than one video device then make sure to select the door bell camera
Video Device: and scroll down the page and select Delete this Video Device
Your door bell is now deleted from your account and is now ready to be factory reset and re installed.
On the doorbell, press and hold the button for about 80 seconds until the LED flashes yellow, and then release. Be patient as this will take some time to accomplish.
The Doorbell Camera is ready to sync when the LED is alternating red and green. This LED pattern indicates that the camera is in Wi-Fi Access Point (AP) mode. In this mode, the camera broadcasts a temporary Wi-Fi network. During the syncing process, you will connect to this network when instructed by the app. The app will configure the Doorbell Camera.
Note: It is recommended during the enrollment process to keep the mobile device being used within close proximity of the Doorbell Camera.
If the LED is not alternating Red and Green, press and hold doorbell button until flashing green. This will put the doorbell back into wifi mode and flash red and green.
In the Customer app:
Keep your mobile device on the home’s Wi-Fi network (or on LTE) and follow the on-screen instructions.
The syncing process instructs you to connect to the Doorbell Camera’s temporary Wi-Fi network. The network is named Skybell_123456789 or SkybellHD_123456789, where 123456789 corresponds to the Doorbell Camera’s serial number. The Doorbell Camera’s temporary Wi-Fi network is for the purpose of the installation process only and is not meant to provide Wi-Fi for internet access. During installation, there may be a message indicating that there is no Wi-Fi available but this is expected. Dismiss the message and continue to stay connected to the Doorbell Camera’s temporary Wi-Fi during the installation process.
It is recommended to remain within six feet of the Doorbell Camera or Slim Line throughout the entire enrollment process to ensure the mobile device and the Doorbell Camera stay connected.
Note: If you do not see the Skybell network, verify the Doorbell Camera is blinking green and red to indicate it’s in AP mode. The Skybell Wi-Fi network only appears when the Doorbell Camera is in AP mode.
The process to select the Skybell network is completed within the Alarm.com Customer app.
The Customer app prompts to:
Once the Alarm.com Customer app finds the new Doorbell Camera:
The mobile device that is syncing the doorbell camera is automatically added as a notification recipient.
If you installed a Digital Doorbell Adapter, the device must be enabled using the Alarm.com Customer Website or app.
Notifications are alerts that are sent immediately to the customer’s mobile phone when activity is detected by the Alarm.com Wi-Fi Doorbell Camera. Push notifications help the customer take full advantage of their new Doorbell Camera.
Acknowledging a Doorbell Camera push notification will route the user directly to the call screen and enter a two-way audio call.
Receive a notification when the doorbell button is pushed. By acknowledging the notification, you will automatically join a two-way audio call and receive a live video feed from the camera.
Receive a notification when the doorbell detects motion. By acknowledging the notification, you will automatically join a two-way audio call and receive a live video feed from the camera.
Enabling push notifications and adding the necessary recipients are critical to the success of a Doorbell Camera installation. Push notifications allow the customer to instantly see, hear and speak to visitors at the door.
We recommend the customer select the Keep me logged in option on the Login screen in the Alarm.com Customer app so that the customer will be able to respond to push notifications from the Doorbell Camera more quickly.
Recording rules control the times and events during which the Doorbell Camera records clips.
Record a clip when the Doorbell Camera button is pushed.
Record a clip when the Doorbell Camera detects motion. Reduce the number of motion-triggered clips by selecting the Low motion sensitivity setting.
Record a clip after a sensor is activated or after an alarm.
If the LED is alternating between red and blue (HD Edition) or pulsing blue (Slim Line), the doorbell camera’s battery is charging. The duration of the pre-syncing charge process varies due to differences in existing doorbell circuits but normally takes less than 30 minutes.
If the LED is flashing Orange, the doorbell needs to be manually placed into AP mode. Press and hold the main button on the Doorbell Camera until the LED begins rapidly flashing green, then release. The LED will flash green as the Doorbell Camera scans the Wi-Fi networks in the area. The Doorbell Camera should enter AP Mode after a couple of minutes, and the LED should begin alternating red and green.
To enter AP mode:
To power cycle the Doorbell Camera:
Note: You can power cycle the Alarm.com Wi-Fi Doorbell Camera when it is in AP Mode. Press and hold the button until the LED flashes Blue.